Refund policy

Returns & Refunds

We want you to love your CrysAlyse Creations order! If there is an issue with your purchase, please contact us within 14 days of delivery so we can help.

Non-Personalized Items
Eligible non-personalized items may be returned within 14 days of delivery. Items must be unworn, unused, unwashed, and in their original condition. Please contact us before sending a return so we can provide return instructions.

Personalized & Custom Items
Because personalized and custom products are made specifically for you, they are final sale and cannot be returned or exchanged due to sizing, color selection, personalization choices, or a change of mind.

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and photos of the item so we can make it right. Depending on the situation, we may offer a replacement, correction, or refund.

Cancellations & Changes
If you need to change or cancel an order, contact us as soon as possible. Once production has begun on a personalized or made-to-order item, we may not be able to make changes or cancel the order.

Return Shipping
Customers are responsible for return shipping costs on eligible returns unless the item arrived damaged, defective, or incorrect.

Refunds
Once an approved return is received and inspected, we’ll notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions?
Please contact CrysAlyse Creations through the contact information provided on our website, and we’ll be happy to help.