Shipping policy

Processing Times
Many CrysAlyse Creations products are made to order with care. Please allow time for your order to be created and prepared before shipment. Processing times may vary by product and order volume, and any applicable processing information will be provided on the product page or during checkout.

Shipping & Delivery
Shipping rates and available delivery options are calculated and displayed at checkout. Delivery estimates begin after your order has been processed and shipped.

Once your order ships, you will receive a shipping confirmation with tracking information when available.

Made-to-Order & Personalized Items
Custom and personalized products may require additional processing time. If your order contains multiple items, they may occasionally ship separately.

Shipping Delays
Carrier delays, severe weather, holidays, and other circumstances outside of our control may affect delivery times. While we cannot guarantee carrier delivery dates, we’ll do our best to assist if you experience an issue with your shipment.

Incorrect Shipping Addresses
Please review your shipping address carefully before submitting your order. If you notice an error, contact us as soon as possible. Once an order has shipped, we may not be able to change or redirect the delivery address.

Lost or Missing Packages
If your tracking shows your package as delivered but you cannot locate it, please check around the delivery location and with household members or neighbors first. You may also need to contact the shipping carrier. If you still need assistance, contact CrysAlyse Creations and we’ll help however we can.

Questions About Your Order?
Please use the contact information provided on our website and include your order number so we can assist you.